General Questions
What products does EKHASA offer?
EKHASA offers a wide range of home decor, spiritual decor, brass idols, pooja essentials, artificial plants, crochet flowers, gifting products, candle holders, and festive decorations
Are your products suitable for gifting?
Yes, many of our products come in attractive gift packaging and are ideal for housewarming gifts, wedding gifts, festive gifting, return gifts, and corporate gifting.
Are the product images accurate?
We strive to display products as accurately as possible. However, slight variations in color, finish, or size may occur due to photography lighting and screen settings.
How can I contact customer support?
You can contact our customer support team through email, WhatsApp, or the Contact Us page on our website for any assistance.
Shipping
How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location and courier availability.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible locations. Availability will be shown during checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.
Do you ship across India?
Yes, we deliver to most locations across India through our trusted courier partners.
What if my order is delayed?
While we aim to deliver on time, delays may occasionally occur due to weather conditions, courier issues, or public holidays. Our support team will assist you with updates.
Exchange
Can I return a product?
Returns are accepted only for damaged, defective, or incorrect products received, subject to our return policy.
What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery and share clear photos of the product and packaging for verification.
Can I exchange a product?
Exchanges may be offered for damaged, defective, or incorrect items, depending on product availability.
How long does it take to process a return or exchange?
Once approved, return or exchange requests are typically processed within 5–7 business days.